Terms of Service
Legal agreement for platform usage
Last Updated: January 25, 2025 | Effective Date: January 25, 2025 | UK Jurisdiction | Legally Binding Agreement
Critical Medical Disclaimer
NOT MEDICAL ADVICE: SaveOnThePen is a price comparison and optimization platform only. We do not provide medical advice, diagnosis, or treatment recommendations.
ALWAYS CONSULT HEALTHCARE PROFESSIONALS: All medical decisions must be made in consultation with qualified healthcare professionals. Our AI insights are informational tools only and should never replace professional medical guidance.
LEGAL DISCLAIMER: We are not responsible for any medical decisions, health outcomes, or consequences resulting from use of platform information.
1. Agreement to Terms
By accessing SaveOnThePen.com ("Platform"), you agree to these Terms of Service ("Terms"). SaveOnThePen Ltd, a company registered in England and Wales, operates this platform to provide medication price comparison and AI-powered treatment optimization services.
If you do not agree to these Terms, you may not access or use our Platform. These Terms constitute a legally binding agreement between you and SaveOnThePen Ltd.
Age & Capacity Requirements
- • Must be at least 18 years old to use this platform independently
- • Ages 16-18 require parental consent (UK healthcare platform requirements)
- • Must have legal capacity to enter into contracts
- • Must provide accurate age and identity information
2. Platform Services
Core Services Provided
- • Real-time medication price comparison across 70+ verified UK pharmacies
- • AI-powered treatment stagnation detection with 23-day advance warning system
- • Personalized metabolic analysis using NHS-compliant BMR calculations
- • Financial optimization and cost projection services (demonstrating £1,107+ potential savings)
- • Treatment progress tracking and milestone management
- • Revolutionary dual-timeline comparison (standard vs optimized pathways)
Service Limitations & Disclaimers
Price Data Limitations
Price data updated regularly but may not reflect real-time pharmacy inventory or promotional offers. Final prices determined by individual pharmacy policies at time of purchase.
AI Prediction Limitations
AI predictions are estimates based on historical patterns and statistical analysis, not guarantees. Individual results may vary significantly. Accuracy improves over time but is not infallible.
Platform Availability
Platform availability subject to maintenance, updates, and technical requirements. Third-party pharmacy policies and restrictions may apply to purchases.
3. Intellectual Property Rights
Our Ownership Rights
SaveOnThePen Ltd and its licensors own all rights, title, and interest in and to the Platform, including:
- • Revolutionary AI algorithms for stagnation detection and metabolic analysis
- • Software, source code, and platform architecture
- • SaveOnThePen brand, logos, and visual design elements
- • Aggregated price data, database structures, and data processing methods
- • All content, features, and functionality of the Platform
- • Trade secrets, proprietary methodologies, and business processes
Your License to Use
Limited User License
We grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform for personal, non-commercial healthcare optimization purposes in accordance with these Terms.
This License DOES NOT Include Rights To:
- • Reproduce, distribute, or create derivative works
- • Reverse engineer, decompile, or attempt to extract source code
- • Use platform data for commercial competing services
- • Remove or modify proprietary notices or attribution
Your Data Ownership
You retain ownership of the personal and health data you provide to the Platform. However, you grant us necessary rights to process this data as outlined in our Privacy Policy to deliver AI-powered optimization services.
4. Premium Subscription
Subscription Terms & Pricing
Pricing Structure:
- • First month: £4.99 Use code LAUNCH50 for 50% off first month (introductory rate)
- • Subsequent months: £9.99/month
- • All prices in British Pounds (GBP) including VAT
Billing & Payment:
- • Automatic renewal unless cancelled
- • Processed securely via Stripe (PCI DSS compliant)
- • Billing occurs on your subscription anniversary
- • Failed payments result in service suspension
Premium Features & Benefits
AI Intelligence Features:
- • Complete AI stagnation detection (23-day advance warnings)
- • Full metabolic analysis with NHS-compliant calculations
- • Advanced financial optimization and dual-timeline projections
- • Real-time consequence tracking and intervention recommendations
Platform Benefits:
- • Priority customer support and feature access
- • Ad-free platform experience
- • Bundle optimization and exclusive pharmacy deals
- • Advanced analytics and benchmarking tools
Service Delivery & Payment Protection
INSTANT SERVICE DELIVERY
Premium services are delivered immediately upon subscription activation and profile completion. This includes instant access to:
- • AI analysis algorithms and personalized health insights
- • Complete financial optimization dashboard with £1,107+ savings analysis
- • 23-day stagnation warning system and predictive analytics
- • NHS-compliant metabolic analysis and intervention recommendations
- • Premium-only features, priority support, and ad-free experience
IMPORTANT: By completing your treatment profile and accessing any premium features, you acknowledge that digital services have been fully delivered to you.
NO REFUNDS AFTER SERVICE DELIVERY
Once premium features are activated and AI analysis is delivered, no refunds or chargebacks are permitted.This policy applies because:
- • Digital services are consumed immediately upon access
- • AI insights and personalized analysis cannot be "returned"
- • Platform resources and computational costs are incurred instantly
- • You receive immediate value from premium features and data analysis
Service Delivery Confirmation: Logging into premium features, viewing AI analysis, or accessing premium dashboards constitutes confirmation of service delivery.
ANTI-CHARGEBACK & DISPUTE PROTECTION
By subscribing to Premium services, you explicitly agree that:
- • No Chargebacks: You will not initiate credit card chargebacks or payment disputes after accessing premium features
- • Service Acknowledgment: You understand digital AI services are delivered immediately and cannot be "undone"
- • Value Received: You acknowledge receiving valuable premium insights, analysis, and platform features
- • Payment Authorization: All subscription payments are authorized and legitimate
- • Dispute Resolution: Any payment disputes must be handled directly with SaveOnThePen support, not through payment providers
Legal Protection: Unauthorized chargebacks after service delivery may result in account termination and pursuit of legal remedies for payment fraud.
Cancellation Policy
- • Future Billing: Cancel anytime through account settings to stop future charges
- • Current Period: Access continues until end of paid billing period (no prorated refunds)
- • Immediate Effect: Cancellation stops future billing but does not reverse delivered services
- • Data Retention: Account data handled according to Privacy Policy after cancellation
- • Free Tier: Access to basic price comparison features restored upon premium cancellation
UK Consumer Rights Compliance
Consumer Rights Act 2015: Under UK law, you have a right to cancel digital services within 14 days ONLY if you have not started using the service. By completing your treatment profile and accessing premium AI features, you expressly request immediate service delivery and waive your 14-day cancellation right for those delivered services.
5. User Responsibilities
Account Security & Integrity
- • Maintain secure passwords and protect login credentials
- • Enable two-factor authentication when available
- • Notify us immediately of unauthorized account access or security breaches
- • Do not share account access with others or create multiple accounts
- • Keep contact information current for important platform communications
Information Accuracy & Responsibility
- • Provide truthful, accurate health and medication information
- • Update personal data promptly when circumstances change
- • Report platform errors, data inaccuracies, or technical issues
- • Use platform recommendations responsibly and in consultation with healthcare providers
- • Verify all pricing and pharmacy information before making purchases
Strictly Prohibited Activities
Data Scraping & Automated Access (PROHIBITED)
- • NO SCRAPING: Systematically or automatically collecting, scraping, or extracting any data, content, or information from the Platform, including medication prices, AI-generated insights, financial projections, or user-contributed data
- • NO BOTS: Accessing the Platform through automated means (bots, spiders, scrapers, or other automated tools) without express written consent
- • NO MONITORING: Attempting to monitor, copy, or extract data about the Platform's architecture, usage patterns, or technical infrastructure
- • NO BYPASS: Circumventing technical measures we use to prevent automated access, including robots.txt restrictions or API rate limits
Intellectual Property Violations (PROHIBITED)
- • Attempting to reverse engineer, decompile, or extract our AI algorithms
- • Using any Platform data or content to create competing databases or services
- • Reproducing, distributing, or commercializing our proprietary content
- • Removing or modifying copyright notices, trademarks, or attribution
Platform Abuse (PROHIBITED)
- • Creating multiple accounts to bypass limitations or exploit promotions
- • Using the Platform for illegal medication acquisition or distribution
- • Interfering with Platform security, functionality, or other users' access
- • Transmitting malware, viruses, or other harmful code
- • Payment Fraud: Initiating chargebacks or payment disputes after receiving digital services
Violation Consequences
Violation of prohibited activities may result in immediate account suspension or termination, legal action to protect our intellectual property, potential liability for damages, and pursuit of fraud claims for unauthorized payment disputes. We monitor for automated access and payment fraud activities.
6. Third-Party Links & Services
Affiliate Pharmacy Links
Important Third-Party Disclaimer
Our Platform contains affiliate links to third-party pharmacy websites (including Boots, LloydsPharmacy, Superdrug, and others) to help you find the best medication prices. When you click these links:
- • You leave our Platform and enter a third-party website with its own terms and privacy policies
- • That pharmacy may set cookies, track your activity, and process your personal data independently
- • We may receive a commission if you make a purchase (this helps fund our free features)
- • Prices, availability, and policies are controlled entirely by the third-party pharmacy
- • We are not responsible for their products, services, data practices, or customer service
Third-Party Service Disclaimers
- • No Control: We do not own, control, or endorse third-party websites or services
- • No Responsibility: We are not liable for third-party content, products, privacy policies, or practices
- • Your Risk: You access and use third-party services entirely at your own risk
- • Review Policies: We strongly recommend reviewing each pharmacy's terms and privacy policies before providing personal information or making purchases
- • Direct Relationship: Any transactions or disputes are directly between you and the third-party service
User Responsibility
Always verify: pricing, availability, shipping costs, return policies, and legitimacy of any third-party pharmacy before making purchases. Report suspicious or fraudulent websites to us immediately.
7. Account Termination
Termination by You
Your Right to Terminate
You may terminate this agreement and close your account at any time through the following methods:
- • Cancel subscription and delete account through your account settings
- • Contact our support team at support@saveonthepen.com
- • Submit a formal termination request through our contact form
Effect: Premium features cease at end of billing period. Data handling follows our Privacy Policy.
Termination by SaveOnThePen
Our Right to Terminate
We reserve the right to suspend or terminate your account and access to the Platform, with or without notice, in the following circumstances:
Immediate Termination (No Notice):
- • Violation of prohibited activities (Section 5)
- • Data scraping or unauthorized automated access
- • Fraudulent payment or account information
- • Unauthorized chargebacks or payment disputes
- • Illegal use of the Platform
- • Security threats or malicious activities
Termination with Notice:
- • Repeated violations of Terms after warnings
- • Business operational requirements
- • Legal or regulatory compliance needs
- • Platform discontinuation (30 days notice)
Effects of Termination
- • Immediate loss of access to Platform and all features
- • Cancellation of subscription billing (no refund for current period except where legally required)
- • Data retention and deletion according to Privacy Policy terms
- • Survival of certain terms including intellectual property rights and liability limitations
- • Right to pursue legal remedies for any breaches remains intact
- • Payment obligations remain for services already delivered
8. Disclaimers & Limitations
Comprehensive Medical Disclaimer
NOT MEDICAL ADVICE OR TREATMENT:
Platform provides informational services only. AI insights are tools for consideration, not medical recommendations. We do not diagnose, treat, or provide medical advice.
HEALTHCARE PROFESSIONAL CONSULTATION REQUIRED:
Always consult qualified healthcare professionals before making treatment decisions. Platform data should supplement, never replace, professional medical guidance.
NO LIABILITY FOR MEDICAL DECISIONS:
We are not responsible for any medical decisions, health outcomes, adverse reactions, or consequences resulting from use of Platform information or AI recommendations.
Pricing & Pharmacy Disclaimers
Price Accuracy Limitations
- • Prices sourced from third-party pharmacies and subject to change
- • May not reflect current promotions, discounts, or stock levels
- • Final prices determined by pharmacy policies at purchase time
- • We are not responsible for pricing errors or stock unavailability
AI & Financial Projections
- • Predictions based on historical patterns, not guarantees
- • Individual results may vary significantly from projections
- • Financial estimates are for planning purposes only
- • AI accuracy improves over time but cannot be guaranteed
Platform Availability & Technical Limitations
- • Platform provided "as is" without warranties of any kind
- • No guarantee of uninterrupted or error-free operation
- • Regular maintenance may temporarily affect availability
- • Third-party service dependencies may impact functionality
- • Technical issues may affect AI accuracy or data freshness
9. Data Rights & Research
Platform Data Usage Rights
By using our Platform, you grant us the right to use your anonymized, aggregated data for legitimate business purposes including:
- • Improving AI algorithms and prediction accuracy for all users
- • Conducting population health research for public benefit
- • Generating anonymized industry insights for pharmaceutical research partnerships
- • Developing new platform features and healthcare optimization tools
- • Creating benchmarking data to enhance service quality
Strong Privacy Protection Commitments
Data Protection Measures:
- • All research data is fully anonymized and aggregated
- • Personal identifiers completely removed before analysis
- • Minimum 100+ user aggregation for all shared insights
- • No individual patterns identifiable in shared data
Your Control & Rights:
- • Opt-out available in account settings at any time
- • Withdraw consent without affecting core services
- • Revenue from ethical data partnerships funds free features
- • Contributes to advancing healthcare research
Research Ethics & Transparency
Ethical Research Commitment: All research partnerships follow strict ethical guidelines. We never sell identifiable personal health information. Data monetization supports platform sustainability and helps provide free access to life-saving price comparison tools for users who cannot afford premium features.
10. Limitation of Liability
Maximum Liability Limitations
To the maximum extent permitted by UK law, SaveOnThePen Ltd's total liability to you for any and all claims arising from or related to the Platform shall not exceed:
LIABILITY CAP: The total amount paid by you for premium services in the 12 months immediately preceding the claim, or £100, whichever is greater.
Excluded Liability Categories
SaveOnThePen Ltd shall not be liable for any damages arising from or related to:
Medical & Health-Related:
- • Medical decisions made based on Platform information
- • Health outcomes or adverse reactions
- • Treatment delays or medication errors
- • Missed healthcare appointments or consultations
Technical & Commercial:
- • Third-party pharmacy pricing errors or stock issues
- • AI prediction inaccuracies or financial projection variances
- • Platform downtime or technical service interruptions
- • Data loss or corruption (except where required by law)
Consequential Damages Exclusion
- • Indirect, incidental, special, or consequential damages
- • Loss of profits, revenue, data, or business opportunities
- • Punitive or exemplary damages
- • Costs of substitute products or services
- • Third-party claims (except where required by law)
UK Consumer Rights Protection
Important: Nothing in these Terms affects your statutory rights under UK consumer protection law, including the Consumer Rights Act 2015. Where these limitations conflict with your statutory rights, your statutory rights shall prevail. We do not exclude liability for death or personal injury caused by negligence, fraud, or other matters where exclusion is prohibited by law.
11. Governing Law & Contact
Legal Jurisdiction
These Terms are governed by English law and subject to the exclusive jurisdiction of English courts. Any disputes arising from or relating to these Terms or the Platform will be resolved through UK legal processes. If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full effect.
Legal & Compliance Contact
Company: SaveOnThePen Ltd
Legal Inquiries: legal@saveonthepen.com
Terms Questions: support@saveonthepen.com
Response Time: Within 5 business days
Types of Legal Inquiries
- • Terms of Service questions or disputes
- • Intellectual property concerns or violations
- • Account termination appeals
- • Business partnership legal inquiries
- • Payment dispute resolution (required before chargebacks)
- • Regulatory compliance questions
Alternative Dispute Resolution
Before pursuing formal legal action or payment disputes, we encourage users to contact us directly to resolve issues. We are committed to fair and prompt resolution of user concerns.
Step 1: Contact support@saveonthepen.com
Step 2: Allow 10 business days for response
Step 3: Escalate to legal@saveonthepen.com if needed
Step 4: Consider UK mediation services before court action
REQUIRED: You must attempt direct resolution with us before initiating any payment disputes or chargebacks. Unauthorized payment disputes after service delivery may result in account termination.
Terms Updates & Continued Platform Use
These Terms may be updated periodically to reflect new features, legal requirements, or business changes. Material changes will be communicated via email and prominent platform notifications at least 30 days before implementation. Continued use of the Platform after updates constitutes acceptance of the new Terms.
Legal Questions:
legal@saveonthepen.com
Platform Support:
support@saveonthepen.com
Current Version:
v1.0 - January 25, 2025
If you do not agree with updated Terms, you may terminate your account before the changes take effect. Continued use after the effective date constitutes binding acceptance of the new Terms.